Time TrackingΒΆ

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When an agent is replying a ticket, he can turn on time tracking feature to track how much time he has spent on this ticket.

Agent also can click the time field and edit the time value directly:

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Or modify the value later:

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Ticket’s properties shows the total time spent for this ticket:

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And we can also create a time report to show the total time an agent has spent, or the total time spent on an organization.

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Report chart for an agent:

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