Reply TicketΒΆ

Add a comment to a ticket.

URL:

http://www.ihelpdesk.com/desktop/api/{SITE_NAME}/tickets/{TICKET_ID}/reply

HTTP Method: PUT

Content Type: application/xml

Request Body

<comment>
   <content>{COMMENT}</content>
</comment>

Example

Suppose your iHelpdesk site name is acme, with user name being joe@acme.com and password being joe.

curl -H “Content-Type: application/xml” -u joe@acme.com:joe -X PUT -d “<comment> <content>my first ticket</content> </comment>” http://ihelpdesk.com/desktop/api/acme/tickets/1322690469076056/reply